Dawn talks about processes and asks how easy is it for people to do business with you? How enjoyable is it for people to do business with you? How fun is it for people to do business with you?
In this episode…
Why do any of these questions matter? (1:22).
The customer journey. (1:55).
How are people finding you? (2:56).
How can people book business with you? (4:53).
Making it very easy to do business with you starts with the consultation and request for quote. (6:22).
After they accept the quote, use email to get started right away. (7:23).
Make it easy for them to call you back and be clear about it. (10:05).
Contracts- how easy are yours to read and understand? (15:36).
Dawn’s Website: https://dawnkkennedy.com/
Links and Freebies- https://dawnkkennedy.com/free/
What Clients Say About Working with Dawn- https://entremoneycoach.com/about-dawn/
In-Depth Information, Tips, and Strategies- https://entremoneycoach.com/blog/
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